
Customer Service Agent
Helps customers find the right information and hands exceptions to a person.
- Approved knowledge base
- Controlled human hand-off
- More consistent service
Pricing unlocks after contact details
Explore the agentAI solutions
We design focused AI agents and automations that support information handling, customer communication and repetitive work. Implementation begins with the business need, not the technology.
Agents and digital tools
Custom pilots for customer service, sales, calls, procurement and digital governance.

Helps customers find the right information and hands exceptions to a person.
Pricing unlocks after contact details
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The Reception Agent receives enquiries from a website or another agreed channel, identifies what the customer needs and directs the matter to the right service, person or next step.
Pricing unlocks after contact details
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The agent collects the customer's need and agreed basic information, initially qualifies the enquiry against approved criteria and prepares the details for a person to decide the next step or draft a proposal.
Pricing unlocks after contact details
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The agent monitors agreed procurement sources, filters notices using criteria approved by the business and prepares a reviewable procurement summary for a person.
Pricing unlocks after contact details
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The agent gathers agreed governance and security information, highlights exceptions and missing approvals, and routes matters requiring a decision to the responsible person.
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Practical AI
A useful solution combines a clear task, approved information, agreed systems and human responsibility. Initial delivery may remain manual or semi-automated before broader automation is justified.
The agent receives one understandable task and a clear definition of useful performance.
The solution uses only information sources and permissions approved for the project.
Important decisions, exceptions and publishable content can remain subject to human review.
A simple chatbot typically answers a defined set of questions. An AI agent can be designed to use approved knowledge, guide workflow steps and prepare actions within agreed rules. It still needs boundaries, oversight and quality review.
Business use cases
The best first use cases are easy to scope, repeat frequently and remain reviewable by a person.
Prepare answers from approved service and company information.
Collect relevant context and help sales identify a sensible next step.
Classify incoming requests and direct them to an agreed person or process.
Gather necessary details before a booking is confirmed by a person.
Prepare drafts for human review before they are sent or published.
Bring together agreed observations and reminders for continuous optimization.
Move information between agreed tools through a project-specific integration.
Agent catalogue
Every agent is delivered as a customised pilot or assessment. The solution is adapted to the company's processes, information sources, website or communication channels, existing software and required integrations.
Customer service
Helps customers find the right information and hands exceptions to a person.
Where it works
Website conversation and guided contact flow
Pricing unlocks after contact details
Explore the agentReception
The Reception Agent receives enquiries from a website or another agreed channel, identifies what the customer needs and directs the matter to the right service, person or next step.
Where it works
Website or another agreed enquiry channel
Pricing unlocks after contact details
Explore the agentLeads and proposals
The agent collects the customer's need and agreed basic information, initially qualifies the enquiry against approved criteria and prepares the details for a person to decide the next step or draft a proposal.
Where it works
Website or another agreed sales enquiry channel
Pricing unlocks after contact details
Explore the agentProcurement
The agent monitors agreed procurement sources, filters notices using criteria approved by the business and prepares a reviewable procurement summary for a person.
Where it works
Agreed procurement sources and reporting channel
Pricing unlocks after contact details
Explore the agentGovernance and security
The agent gathers agreed governance and security information, highlights exceptions and missing approvals, and routes matters requiring a decision to the responsible person.
Where it works
Agreed governance and security channels
Pricing unlocks after contact details
Explore the agentImplementation process
A solution is not activated directly from the catalogue. We first confirm the use case, responsibilities and technical boundaries.
We identify the problem, users, objective and current workflow.
We define the agent's task, boundaries, approvals and exception paths.
Only agreed information sources and systems are connected within project scope.
We test normal situations, error paths and human review points before use.
We review quality, usage and change needs in the agreed manner.
Integrations
Integration feasibility depends on the system, its interfaces, available permissions and privacy requirements.
The categories below are possible connection points, not a promise of a ready-made integration.
Privacy and human oversight
The solution is designed with GDPR principles in mind, while exact obligations and lawful grounds must always be evaluated for each project.
The agent receives only the access required for its agreed task and approved information.
When an external AI service processes data, the processing and relevant implications are documented appropriately.
Important decisions, exceptions and outward-facing content can remain reviewable by a person.
Information sources, transfers, permissions and retention-related choices are documented within the agreed scope.
This description is not a legal guarantee or privacy advice. The final model depends on the use case, data and selected services.
Pricing model
Instead of one fixed price, the proposal reflects what the solution does, what it connects to and how it is supported.
Assessment, workflow design, configuration, testing and documentation.
Agreed monitoring, updates, technical maintenance and support level.
Potential AI model, messaging, storage or integration costs based on actual use.
Broader integrations and specialized workflows are priced as a project.
A final proposal is provided after assessment and scoping. Public fixed prices have not yet been approved.
Frequently asked questions
Not necessarily. A chatbot usually answers questions in a conversation. An AI agent can be scoped to use approved knowledge, prepare workflow steps and route information, but it still needs clear rules and oversight.
The solution pattern exists, but workflow, information sources, permissions, integrations and human review points are designed for your business. It is not a one-click product.
No. Customizable solutions can be assessed as projects, Coming Soon items are concepts, and a custom solution is available for consultation. Every card shows its current status.
Yes. A process may begin with a manual or semi-automated model. This helps confirm quality, responsibility and practical value before broader automation.
Information sources, permissions, external processors and retention-related choices are agreed and documented for each project. Access is limited to what the task requires.
Potentially. Feasibility depends on available interfaces, permissions, privacy requirements and project scope. An integration is confirmed only after technical assessment.
Start with a focused need. We assess the benefit, data flows and human responsibility before deciding on implementation.
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